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FAQ

  • How long is the loan period for clothes?
    The rental period for clothes at VAUX is 48 hours. Extension is possible on request
  • Can I extend the rental period?
    Yes, it is possible to extend the rental period, provided the desired items of clothing are available. You can contact our customer service and request an extension. Please note that additional fees may apply for renewal.
  • Does Vaux offer cleaning and maintenance services for the rented clothes?
    Of course, at VAUX we take care of the cleaning and maintenance of the rented clothes. After the garments are returned they are professionally cleaned to ensure they are in the best condition for the next customer. So you don't have to worry about cleaning.
  • What happens if I damage or lose the rented clothes?
    We understand that accidents can happen. If you accidentally damage or lose the borrowed clothing, we ask that you contact us immediately. Additional charges may apply depending on the nature and extent of the damage. Please note that gross damage or loss of clothing items may result in a full or partial refund of the replacement value.
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